Refund policy

Return/Exchange Policy:

Once your order has been processed, we cannot offer any form of a REFUND.

This means that all sales of hair and hair products are FINAL, and cannot be returned for any form of payment.

We understand that mistakes can be made, which is a rare occurrence. If so, we will make every attempt to correct this issue. Clients must report incorrect items within 5 days after receipt of your shipment.

GLOSS LUXE HAIR & BEAUTY TAKES FRAUD VERY SERIOUSLY.

Any attempts of theft using someone else’s credit card or falsifying incorrect/lost orders, will be forwarded to our legal team and prosecuted.